{"id":20756,"date":"2023-11-21T11:07:46","date_gmt":"2023-11-21T11:07:46","guid":{"rendered":"https:\/\/latelierprecieux.com\/general-terms-and-conditions-of-sale"},"modified":"2023-11-21T15:30:30","modified_gmt":"2023-11-21T15:30:30","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/latelierprecieux.com\/en\/general-terms-and-conditions-of-sale","title":{"rendered":"General terms and conditions of sale"},"content":{"rendered":"

PREAMBULE<\/strong><\/p>

This site is published by Maison Treilhard (L’Atelier Pr\u00e9cieux) with a capital of \u20ac1,000, headquartered at BP 93201, 75122 Paris Cedex 03 (France), registered in the Paris Trade and Companies Register under number RCS 899 061 212; The conditions set out below define the rights and obligations of L’ATELIER PR\u00c9CIEUX and the purchaser, hereinafter referred to as the “Customer”; Only non-trading individuals are considered buyers; The customer declares that he\/she has the legal capacity to enter into this contract, i.e. that he\/she has reached the age of majority, and that he\/she has not been placed under a legal or conventional protection regime, in accordance with article 1146 of the French Civil Code; The www.latelierprecieux.com website reserves the right to change these conditions at any time without notice; However, any changes will be mentioned in these general terms and conditions of sale;<\/p>

ARTICLE 1 : CONTRACT<\/strong><\/p>

The contract between L’Atelier Pr\u00e9cieux and the customer is formed when the order is confirmed; This order confirmation summarizes the details of the order and serves as a contract between the Customer, L’Atelier Pr\u00e9cieux and the website www.latelierprecieux.com. All products listed on the www.latelierprecieux.com website are available for delivery to all European Union countries;<\/p>

ARTICLE 2 : ORDERS<\/strong><\/p>

The website www.latelierprecieux.com allows you to order from L’Atelier Pr\u00e9cieux a selection of L’Atelier Pr\u00e9cieux brand products immediately online via the Internet for delivery in all European Union countries; The ordering process is as follows: the Customer can add a product to the basket at any time by clicking on “add to basket” on the product page; The product is then added to the shopping cart and the customer can continue their visit to the site to add other products; The customer can view the contents of the basket with prices and product characteristics by clicking on “view my basket”; You can then finalize your order by clicking on “validate my basket”; For an order to be fully validated, the Customer must either clearly identify him\/herself by creating a customer account, or place an order as a guest; In all cases, you must enter your surname, first name, e-mail address and telephone number, which are exclusively personal to you; These elements will enable us to ensure the proper execution of the sales contract; To finalize the order, the customer must have validated the general terms and conditions of sale, as well as the privacy policy by checking the box provided for this purpose; he must provide his billing and delivery details; he must choose the delivery method for his order; he must select his payment method; he must then validate the order; The order is validated once all fields have been completed by the customer; To avoid any errors, L’Atelier Pr\u00e9cieux recommends that its customers carefully check the contents of their order (product, price, option) before confirming it; The customer will be able to repeat this check in the order confirmation e-mail; If the customer is registered on the site, he will have access to his order via his personal space in the “my orders” tab; L’Atelier Pr\u00e9cieux reserves the right to refuse, cancel and terminate orders at any time for legitimate reasons; For example, in the event of an ongoing dispute concerning the payment of a previous order or if L’Atelier Pr\u00e9cieux suspects a violation of the general conditions of sale or for any attempt at fraud;<\/p>

ARTICLE 3: PRODUCT<\/strong><\/p>

All orders placed via the website are shipped subject to product availability; L’Atelier Pr\u00e9cieux makes every effort to ensure that the products offered on the website are available when ordered; For technical reasons, the products chosen by the Customer may no longer be available from L’Atelier Pr\u00e9cieux when the order is confirmed; In this case, the customer will be contacted by Customer Service to find a suitable solution; The essential characteristics of the articles are presented on our site in each of the article sheets under the heading “description”; The images used are not contractual, some differences may be present between the photographs and the real object; In fact, a photograph is an optical and technical process that can present variations and defects of aspect between reality and the rendering of the photograph; For size information, we advise customers to refer to the size guide on each product page, or to click on “Size Guide”<\/p>

ARTICLE 4: PRICES<\/strong><\/p>

The prices indicated on the site are expressed by default in euros including all French taxes (TTC), on the basis of the French value added tax (VAT) at 20%, excluding shipping costs; L’Atelier Pr\u00e9cieux reserves the right to change prices without notice; The products remain the property of L’Atelier Pr\u00e9cieux until full payment has been received. The total amount due by the Customer is the amount indicated on the order confirmation. The total amount of the basket at step 1 is given as an indication, without taking into account the shipping costs that will be added once the shipping method has been selected. The total price will be indicated on the order when choosing the shipping method. The “Payment” step allows the customer to choose the payment method they wish to use. The amount indicated at this step is the total amount of the order, including shipping costs. Upon receipt of an order confirmation, an order invoice will be available in the “my account” area upon confirmation of the order by the Customer. This will include a summary of the products as well as the total price paid and debited.<\/p>

ARTICLE 5: PAYMENT<\/strong><\/p>

All items purchased on www.latelierprecieux.com can be paid for by credit card; The debit is made at the time of order validation, after confirmation from the card-issuing bank; In accordance with the CNIL recommendation, they are secured by highly secure pages for entering payment data: card number, expiry date and visual cryptogram (PCI DSS standard); This platform encrypts and transmits payment data to the bank in complete confidentiality, making it inaccessible to third parties; If the bank refuses, the order will be automatically cancelled; At no time do the Customer’s bank details pass through L’Atelier Pr\u00e9cieux’s computer system.<\/p>

ARTICLE 6: DELIVERY AND SHIPPING<\/strong><\/p>

L’Atelier Pr\u00e9cieux delivers the product(s) ordered to the delivery address indicated by the Customer at the “Delivery address” stage of the order. It is imperative for the Customer to verify the accuracy of this information. Any re-shipment due to an incorrect address will be charged to the customer. Delivery costs are calculated according to the delivery method chosen by the customer at the time of ordering. All orders are processed by L’Atelier Pr\u00e9cieux within 2 to 3 working days. The customer receives an email when the order is dispatched with a link enabling him to track his order from dispatch to delivery, via the carrier’s website. Delivery times quoted are for guidance only. In metropolitan France, the delivery time may not exceed 15 days from receipt of the order confirmation e-mail. Delivery time is approximately 2 to 3 working days. However, L’Atelier Pr\u00e9cieux cannot be held responsible for delays due to the carrier.<\/p>

ARTICLE 7: RIGHT OF WITHDRAWAL<\/strong><\/p>

In accordance with the provisions of articles L.121-21, L.121-21-1, L.121-21-2 of the French Consumer Code, customers who are not satisfied with their order have a cooling-off period of 14 days after receipt of the goods to request a refund. The customer has no particular reason to exercise his right of withdrawal. In order to exercise his right of withdrawal, the customer can choose between.<\/p>